FAQ FAQ– Madn77

I love your coffee and need to order bigger quantities, how can I make that happen?

So happy to hear! You can email us at hello@madn77.com and we’ll spill the beans on how to get more beans.

I have a company and want to get in touch about how I can work with Madn77, is this possible?

Yes it is! Get at us at hello@madn77.com.

Why do you give to charities?

We at Madn77 believe that this should be the norm. We feel that we should always give back. We should always help where we can and be there for each other, whoever you are.

What if I want to order higher quantities than offered?

Why don’t you write to us (hello@madn77.com) and we will try our best to accommodate all your needs.

Is it possible to create my own box?

It certainly is! Email us and we will create something beautiful for you, hello@madn77.com.

May I send a personal message while purchasing a gift?

Yes, you can! How sweet of you. You can select another recipient for delivery, in order to send a gift, and enclose your personal message. You will be asked to check the corresponding box and to type your message in the corresponding fields. A letter with your personal message will be enclosed with the parcel and packaging will be standard while the invoice will be sent to you by mail separately requested.

I am having technical issues while trying to place an order and I REALLY need my Madn77 fix!

Send us an e-mail (hello@madn77.com) with as many precise details about your problem as possible. Please give details of your operating system (e.g., Windows XP, Mac OS X, etc.) and the browser you use (e.g., Internet Explorer, Firefox, etc.).

Why are some products Organic but not others?

All our spices and herbs are organic and some of our teas are but yes, some of our teas are not organic, and none of our coffees are organic either. It has been very difficult to find the right tea supplier where we were truly satisfied on every angle, same for the coffee supplier. We are constantly looking for ways to improve and add as many organic items as possible as we grow.

Why don’t you completely sell not organic then?

The goal is to buy in such big quantities that we can switch all the ingredients to organic! But for that, we need to reach a certain volume. We want to go as sustainable, fair pricing and organic as possible.

Why don’t you sell more variety of teas?

We wanted to start with the original purest teas forms. As we grow, so will our tea selection. So keep an eye out!

Are you a nutritionist?

No, however we did a tremendous amount of research into herbs and spices as well as tea benefits and consulted with several specialists in the field to create the most beneficial blends for you, so enjoy!

I feel dizzy/not well after consuming these blends.

STOP CONSUMING IMMEDIATELY! Do not drink anything that makes you feel bad. Consult your doctor as well should the sensation remain.

I did not receive my order confirmation email.

Did you check your spam or trash? If you did and still have not received a confirmation but the money has been taken your of your account, send us a copy of your payment along with your order details to hello@madn77.com and we will take care of it immediately.

I want to cancel my order. How do I do this?

You can cancel your order within 4 hours as often we are dispatching it the same day. If you are within the 4 hour timeline, please send an email to hello@madn77.com with your order number and we will take care of it.

Is there a reason for the way you have done these blends?

YES! All our blends are carefully thought out to give you the best benefits. Each box and blend has different benefits and thought out carefully to ensure you don’t have to do the thinking or research to find out what is best for you, that’s our job! Your job is just to enjoy and know you are not only drinking something delicious, but also nutritious.

Still no luck? We can help!

Submit a request

Contact us and we’ll get back to you as soon as possible.